The general objective of this research is to analyze the phenomenon of transfer and production of professional knowledge from face-to-face career counselling practices towards a distant environment. As more and more people are using and integrating ICTs into their daily lives, there is ongoing pressure on the integration of ICTs into the provision of counselling services (Bimrose, Kettunen and Goddard, 2015; Kettunen, Vuorinen and Ruusuvirta, 2016). Our research aims to examine what is the professional knowledge transposed from the initial training in professional career counselling and integrated over the experience gained by the counsellor, and the production of new knowledge that emerge when applied to distant career counselling. The collection and analysis of the data is guided by the Enhanced critical incident technique suggested by Butterfield, Borgen, Maglio and Amundson (2009). Preliminary results show that counsellors are substantially using the same tools and intervention processes that they master in face-to-face mode. However, many realize that the way they conduct interviews has begun to change, especially on the matter of keeping the control of the interview process, especially when visual stimuli are absent. During the oral communication, we will present the main themes of the professional knowledge created when intervening at distance.
