Information and communication technology (ICT) has gradually gained a firm foothold within the field of guidance and counselling. There is evidence of significant progress in integrating ICT into career services and related practices; however, the potential for further improvement persists. With constant technological developments, improved implementation of ICT in career services becomes increasingly important. In order to achieve this aim, both policy and practice must by a broader understanding of the challenges of ICT implementation. By better anticipating challenges before they occur, less time will be needed to resolve issues that could have been avoided.
This presentation on career development experts’ perspectives across 16 countries provides insights into the perceived challenges involved in the implementation of ICT in career services. Four categories, which can be considered on a continuum ranging from inadequate access to inadequate integration, were identified. The hierarchical structure of the categories enables policy-makers and other stakeholders to deepen their understanding of critical aspects that may play an important role in further developments and the successful implementation of existing and emerging technologies in career development. The presented results may serve as a catalyst for discussion on challenges in the implementation of ICT in career services that were previously avoided or overlooked. In addition, the hierarchical structure of the findings may provide a tool for evaluating developments regarding the implementation of ICT in career services at both national and international levels. Ultimately, more effective implementation is seen to promote better use of higher-quality resources and services by citizens.
